Terms and Conditions
Last updated: 15th of September 2026
These Terms govern your purchase and use of the services, programs and digital products offered by Gaëtan Klein (« we », « us », « our »), trading as Peak States® Coaching or Peak States Therapy® by Gaëtan Klein, through gaetanklein.com and subdomains.
Please read them before booking or purchasing. By booking a session, purchasing a program, or creating an account, you agree to be bound by them.
Nothing in these Terms excludes or limits any right you have under the consumer protection law of the country where you live that cannot lawfully be excluded. Where a provision of these Terms conflicts with such a right, that right prevails and the rest of these Terms continue to apply.
1. Definitions
- Services — one-to-one sessions, group programs, courses, workshops, recorded trainings and any other offering we provide.
- Digital Products — downloadable or streamed content, including video courses and written materials.
- Client, you — the person purchasing or receiving the Services.
- Session — a scheduled appointment, delivered online unless agreed otherwise.
2. The nature of our Services — please read carefully
2.1 Our Services are personal development, coaching and educational services. They are provided to support self-understanding, emotional regulation and personal change.
2.2 They are not medical, psychiatric or clinical services. We do not diagnose, treat, cure or prevent any disease, disorder or medical condition. We do not prescribe, alter or advise on medication. Nothing we provide is a medical device, a therapeutic good, or a substitute for assessment or treatment by a licensed physician, psychiatrist, psychologist or other regulated health practitioner.
2.3 Where our materials refer to autism, Asperger’s, ADD/ADHD, trauma or related terms, they do so descriptively and educationally. We do not provide diagnostic assessment, and nothing we say should be treated as confirming, excluding or replacing a formal diagnosis. If you want a diagnosis, consult a qualified clinician in your jurisdiction.
2.4 We are not acting as your physician, psychologist or licensed psychotherapist, and no practitioner–patient relationship is created by your use of the Services, regardless of any professional title, qualification or certification held by our practitioners.
2.5 Do not stop, start or change any medication or prescribed treatment because of anything arising in our work. Those decisions belong with your prescribing clinician.
2.6 Emergencies. Our Services are not a crisis service and are not monitored continuously. If you are in crisis or at risk of harming yourself or another person, contact your local emergency number or a crisis line immediately. Do not use our contact forms, email or messaging for urgent or emergency matters.
3. Eligibility and suitability
3.1 You must be at least 18 years old and legally able to enter a contract. Clients under 18 may be accepted only with the documented consent of a parent or legal guardian.
3.2 You confirm that the information you give us in intake forms and during sessions is accurate and complete to the best of your knowledge, including relevant medical and mental health history and any current treatment. We rely on this to decide whether our Services are appropriate for you.
3.3 We may decline to begin, or may end, a working relationship where we judge that our Services are not suitable for you, that a different form of support is needed, or that continuing would not be in your interest. Where we do this, we will refund any fees paid for Services not yet delivered.
3.4 Our Services may not be suitable for people experiencing acute psychiatric illness, active psychosis, severe untreated substance dependence, or acute suicidal crisis. Please tell us if any of these apply so we can discuss the right course of action.
4. Bookings, fees and payment
4.1 Prices are shown at the point of purchase in Euros €, US Dollar $, Canadian Dollar CAD$ or Australian Dollar AUD$ and are exclusive of any applicable taxes unless stated. You are responsible for any bank fees, currency conversion charges or local taxes imposed on the transaction.
4.2 Payment is due in full before the Service is delivered, unless we have agreed a payment plan in writing. Where a payment plan applies, missing an instalment may result in access being suspended until the account is brought up to date.
4.3 Payments are handled by third-party processors. We do not receive or store your full card details.
4.4 We may change our prices at any time. A change will not affect a purchase you have already completed.
5. Scheduling, cancellation and missed sessions
5.1 You may reschedule a Session at no charge by giving at least 24 hours’ notice using the booking system.
5.2 Cancellations or changes made with less than 24 hours’ notice, and Sessions you do not attend, are charged in full. We understand that emergencies happen, and we will use discretion in genuine cases.
5.3 If you arrive late, the Session will still end at its scheduled time.
5.4 If we need to cancel or reschedule, we will give you as much notice as we can and will offer you an alternative time or a full refund for that Session.
5.5 Sessions are delivered by video call. You are responsible for having a working device, a stable internet connection and a private, quiet space. If a Session is materially disrupted by a failure on our side, we will reschedule or refund it. Disruption caused by your own equipment or connection does not entitle you to a refund, though we will do what we reasonably can to complete the Session.
6. Right to cancel a distance contract (consumers in the EU, including France)
6.1 If you are a consumer resident in the European Union, you have a legal right to withdraw from a distance contract within 14 days, without giving a reason and without penalty, under the Consumer Rights Directive and, in France, Articles L221-18 and following of the Code de la consommation. The period runs from the day the contract is concluded for services, or from the day you receive the goods for tangible items.
6.2 To exercise it, tell us clearly before the 14 days expire — an email to [email protected] is enough. We will refund all payments received within 14 days of being informed, using the same payment method you used.
6.3 Two important exceptions.
- If you ask us to begin delivering the Service during the 14-day period and we do so, you must pay a proportionate amount for what has been delivered up to the point you withdraw.
- If you purchase digital content delivered immediately, you lose the right of withdrawal once delivery has begun, provided you gave your express prior consent and acknowledged that you would lose the right. We will ask you to confirm both at checkout.
6.4 Consumers in other jurisdictions may have comparable cooling-off rights under local law, which we will honour where they apply.
7. Refunds and any results guarantee
7.1 Outside the withdrawal right in Section 6, refunds are handled as follows:
We do not offer refunds on Sessions already delivered
Digital products carry a 30-day refund period.
7.2 If we offer a results-based or satisfaction guarantee, its full terms — what must be demonstrated, what evidence is required, the time limit, how to claim, and what is paid back — are set out at the point of sale and form part of this contract. We will honour a valid claim within 14 days. We do not guarantee any particular therapeutic, clinical or health outcome, and no guarantee we offer should be read as such a promise.
7.3 These provisions are in addition to, and do not limit, your statutory rights. In Australia, our Services come with guarantees under the Australian Consumer Law that cannot be excluded, including that Services will be supplied with due care and skill and be fit for the purpose disclosed. You are entitled to a remedy for a major failure and to compensation for reasonably foreseeable loss. Consumers in France, the rest of the EU, Canada, Singapore and the United States retain equivalent non-excludable rights under their own law.
8. Results and testimonials
8.1 We do not promise any specific result. Outcomes depend on factors we do not control, including your circumstances, history, engagement and health.
8.2 Testimonials, case descriptions and reviews on our websites reflect the individual experience of the people who gave them. They are not typical, not guaranteed, and not evidence that you will experience the same. They are published with consent and are not paid for.
8.3 Statistics such as client numbers or years of practice describe our practice generally and are not a claim about your likely result.
9. Your responsibilities
You agree to:
- take full responsibility for the decisions you make and the actions you take during and after our work;
- continue any medical or psychological treatment you are receiving, and consult your treating clinician before making changes to it;
- tell us promptly if your circumstances change in a way that affects the suitability of the Services;
- attend Sessions sober and not under the influence of substances that impair your participation;
- treat our practitioners and any group participants with respect.
We may end the relationship immediately, without refund for Services already delivered, if you behave abusively, harass another participant, or repeatedly breach these Terms.
10. Recording of Sessions
10.1 We do not record Sessions unless you give prior written consent. Where a Session is recorded, we will tell you why, how long the recording is kept, and who can access it.
10.2 You may not record a Session, in audio or video, without our prior written consent. Recording without consent may be a criminal offence in some jurisdictions.
10.3 In group programs, you may not record, photograph, transcribe or repeat outside the group anything another participant shares.
11. Confidentiality and its limits
11.1 We treat what you tell us as confidential and will not disclose it without your consent, except as set out below and in our Privacy Policy.
11.2 We may disclose information without your consent where:
- we reasonably believe there is a serious and imminent risk to your life or safety, or to someone else’s;
- we reasonably suspect that a child or a vulnerable adult is at risk of abuse or neglect, or where local law requires us to report it;
- we are compelled by a court order, subpoena, warrant or lawful regulatory demand;
- it is necessary to obtain legal advice, to defend ourselves against a complaint or legal claim, or to comply with the requirements of our insurer or professional body.
11.3 Where we must disclose, we will tell you first if it is safe and lawful to do so, and will disclose only what is necessary.
11.4 We use professional supervision, in which client material may be discussed in de-identified form. Supervisors are bound by confidentiality.
11.5 Group programs. We ask every participant to keep what is shared in the group confidential, but we cannot guarantee that other participants will do so. Share only what you are comfortable sharing in that setting.
11.6 Email, messaging apps and video platforms are not fully secure. We use reputable providers, but by choosing to communicate through them you accept the residual risk.
12. Intellectual property
12.1 All content we produce — courses, videos, recordings, workbooks, worksheets, protocols, frameworks, articles and website material — is owned by us or licensed to us and is protected by copyright and other rights.
12.2 When you purchase a Digital Product, you receive a personal, non-exclusive, non-transferable, revocable licence to access and use it for your own purposes. You may not copy, resell, share, sublicense, publish, distribute, or use it to train an automated system, or reproduce it in any commercial or training context, without our written permission.
12.3 You may not share your login credentials. Account sharing may result in access being terminated without refund.
12.4 « Peak States » and associated marks are used under licence from their owner the Institute for the Study of Peak States at www.peakstates.com. Nothing in these Terms grants you any right to use our trade marks or those of any third party.
12.5 Access to a Digital Product is granted for as long as we continue to offer the product. If we permanently withdraw a product, we will give you at least 30 days’ notice to download any material available for download.
13. Limitation of liability
13.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under the law applying to you. This includes the non-excludable guarantees under the Australian Consumer Law, the statutory guarantees owed to consumers in France and the EU, and equivalent protections in Canada, Singapore and US state law.
13.2 Subject to Section 13.1, we are not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, opportunity, data or goodwill, however caused.
13.3 Subject to Section 13.1, our total aggregate liability arising out of or in connection with the Services is limited to the total amount you paid us in the 12 months preceding the event giving rise to the claim.
13.4 We provide our websites and Digital Products on an « as available » basis and do not warrant that they will be uninterrupted or error-free.
13.5 These limits apply whether the claim is in contract, tort, statute or otherwise.
14. Indemnity
To the extent permitted by law, you agree to indemnify us against any claim, loss or cost arising from your breach of these Terms, your infringement of anyone’s intellectual property, or your unlawful use of the Services. This does not apply to claims arising from our own negligence or breach.
15. Termination
15.1 You may stop using the Services at any time. Fees already paid for Services delivered are not refundable except as set out in Sections 6 and 7 or as required by law.
15.2 We may suspend or terminate your access immediately where you materially breach these Terms, where payment fails and is not remedied within 15 days of notice, or where continuing would be unsafe or unethical.
15.3 Sections 8, 11, 12, 13, 14 and 16 survive termination.
16. Governing law and disputes
16.1 These Terms are governed by the law of France, and the courts of that place have non-exclusive jurisdiction.
16.2 Consumers. If you are a consumer, this clause does not deprive you of the protection of the mandatory rules of the country where you are habitually resident, and you may bring proceedings in the courts of that country. Consumers in the EU may also use the European Commission’s online dispute resolution platform. Consumers in France may use a médiateur de la consommation free of charge. Consumers in Australia may contact their state fair trading office or the ACCC; in Singapore, the Consumers Association of Singapore; in Canada, their provincial consumer protection office.
16.3 Before starting formal proceedings, please contact us at [email protected] so we can try to resolve the matter directly. We will respond within 14 days.
17. General
17.1 Changes. We may amend these Terms. The version in force when you make a purchase governs that purchase. Material changes affecting ongoing Services will be notified by email at least 30 days before they take effect.
17.2 Severability. If any provision is found unenforceable, the rest remains in force.
17.3 No waiver. Our failure to enforce a provision is not a waiver of it.
17.4 Assignment. You may not transfer your rights under these Terms. We may assign ours to a successor of our business, provided your rights are not reduced.
17.5 Force majeure. We are not liable for failure to perform caused by events beyond our reasonable control, including illness, natural disaster, war, power or internet failure, or government action. We will reschedule affected Sessions or refund them.
17.6 Entire agreement. These Terms, together with our Privacy Policy and any written terms specific to a program you purchase, form the whole agreement between us.
17.7 Language. These Terms are written in English. Where we provide a translation, the English version prevails in the event of conflict, except where local law requires otherwise — including in France, where a consumer may rely on the French version.
Contact: Gaëtan Klein
45 rue du Placier, 37550 Saint-Avertin, France – Phone : +33 6 03 28 43 58 or +61 485 021 941 – Email : [email protected]
Registration number (SIRET) : 527 515 464 00016